Our policy lasts 14 days. If 14 days have gone by since the arrival of your order, unfortunately we can not offer you
a refund or exchange. To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.
To return an order please e-mail us at firstname.lastname@example.org
Please note that for hygienic reasons we cannot give a refund for piercing jewelry.
Non-returnable items :
- Gift cards.
- Discount products.
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase. The request must include the information of your order
such as order number, product name, size and the reason for the return.
Shipping (Return) :
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.
Attention : Please understand that we can only take back the product that have been ordered in our " Claviusofberlin.com Online-Shop ". Items bought in stationary trade, fairs, events or through another partner online shop cannot be returned, claimed or refunded in the Claviusofberlin.com Online-Shop.